Customer Care
Are you having trouble ordering online?
Please contact us and we'll sort any problems as soon as possible.
T. (02) 6885 5828
Ordering
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard). Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard) or via direct deposit.
Goods paid for by direct deposit will be shipped once we have confirmation that the payment has gone through.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard) or via direct deposit.
Goods paid for by direct deposit will be shipped once we have confirmation that the payment has gone through.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
SHIPPING
Within Australia:
All orders will be charged at a $15.00 flat rate for delivery.
Delivery will be made during business hours and is via Australia Post. Please specify delivery instructions for your order during the check out process. Please contact us directly if you require something urgently.
International Shipping: Please contact us to confirm amount.
Please note this excludes government taxes, duties and any applicable levies to your home state or country.
Returns
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund on full price items only. For a full refund, you need to contact us within 7 days and return the item, at your expense, within 7 days after notification to the store. This applies to full price items only. For an exchange or credit note, you need to contact us within 14 days and return the item to us within 30 days of receiving it. Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund. Shipping charges will be waived only if the returned item is faulty. Any credit notes issued will be valid for 3 years. Refunds or credit notes are only processed once the original item has been returned to us.
No refunds, exchange or credit notes on sale, promotional coded or reduced items.